We Buy Cars agrees to refund over R3,4 million to customers

We Buy Cars (Pty) Ltd has reached a settlement agreement with the National Consumer Commission [NCC] to refund over R3,4 million to over 31 affected customers.

This follows complaints in the last three years that We Buy Cars failed to provide remedies to consumers based on sale agreements signed, particularly in relation to warranty and terms of sale. 

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The NCC investigated the complaints lodged by the consumers and found that the terms and conditions of the sale agreements by We Buy Cars contravened the Consumer Protection Act [CPA].

In terms of the settlement, WBC has agreed to;

○ Pay an administrative fine of R2.5 million.

○ Refund a total sum of R3 419 971, 83 million to affected consumers.

○ Revision of the terms and conditions to align with the CPA.

○ Commitment to a Consumer Awareness Programme to enhance consumer education concerning the purchasing of pre-owned motor vehicles.

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Furthermore, the settlement includes a commitment by We Buy Cars to create 300 job opportunities across various levels within the company over the next five years.

The NCC has welcomed the settlement, describing it as a positive step towards strengthening consumer protection and accountability in the motor vehicle sales sector.